Vivek Mehrotra
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Why My Horse Doesn't Smile?
Why My Horse Doesn't Smile?

“In our way of working, we attach a great deal of importance to humility and honesty; with respect for human values, we promise to serve our customers with integrity.”

- Azim Premji

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.


If we don?t take care of our customers, someone else will.


Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

Donald Porter

Our greatest asset is the customer! Treat each customer as if they are the only one!

Laurice Leitao

As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back ? perhaps even to make or break the company.


The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

Peter Drucker

There is place in the world for any business that takes care of its customers ? after the sale.

Harvey MacKay

Customer service is awareness of needs, problems, fears and aspirations.


In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

Doug Warner

People don't refer business to you because you meet their minimum expectations. They refer you because they expect you to do a good job which, in turn, enhances their relationship with the person they are referring.


Unless you have 100% customer satisfaction?you must improve.

Horst Schulz

One customer, well taken care of, could be more valuable than $10,000 worth of advertising.

Jim Rohn

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