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Why My Horse Doesn't Listen?
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Why My Horse Doesn't Listen?
Preface

Communication is an integral part of our life. We use our communication skills while reading, writing, speaking and listening. Almost the entire day is spent in communicating with others. Communication is critical to our success both in terms of growth in professional field and happiness in personal life. None of our day-to-day activities, whether personal or professional, can be completed without communicating. We keep communicating by talking or by writing to our friends, family members or professional colleagues. Has anyone ever asked you the question, “What do you mean?” or “What do you want me to do”? Sometimes you must have found yourself saying, “But I mean to say”, or someone who is talking to you says, “No, no, what I wanted to say . . .” Have you ever found yourself talking to your superior about your subordinate, “Sir, I told him several times, but I don’t know why he does not listen” or “I don’t know why he does not do it”? All these questions and statements point out only to one thing: “Communication is not as easy as we think it is.”

I remember having read about a plane that had crashed due to pilot error. On investigating the cause of the crash, it was found that misinterpretation of the communication by the co-pilot had led to the crash. It so happened that while landing just before touching the runway, the pilot realized that the runway space was too short to land so, he decided to give it another try, this time with a proper approach. “Takeoff, Power!” he yelled to his co-pilot. Of course, his objective was to ask his co-pilot to increase the throttle to full so that the aircraft may get adequate lifting thrust. However, the co-pilot interpreted the message as “Take off power”, and turned off the engines. I am sure, you too must have heard such stories or experienced similar incidents that complicate our daily lives, and occasionally result in a tragedy. In our personal life, miscommunication, like the one mentioned above, leads to situations responsible for sour relationships, whereas in the business world, such misunderstandings cost us important clients.

Often we listen to statements such as: “I’ll do it for you in a little while”. Now what does one mean by “a little while”? To the speaker it might mean a week but to the person receiving the message, it might mean within a day. When the job is not done in a day, it irritates the listener and forces him to react in a way that hurts the speaker. What if the speaker had asked for the listener’s opinion? However, the irony is that most of the times while communicating, we only concentrate on delivering the message and very little attention is paid to find out whether the listener’s has understood it. In most cases, if people do not implement what you want them to do, the reason could be that they have not understood your instructions and not because they wanted to disobey you or were not interested in complying with your instructions. Hence, it is very rightly said, “Communication is done by the listener”, as whatever the listener makes out of the spoken words can be considered as the message communicated by the speaker.

The art of getting a message across effectively is a precondition for you to become a successful individual. Why do you need this book to understand communication? Right from childhood you have been communicating. Yes! It is true. However, did you face situations where you wanted to be authoritative but you failed to display your authority or you wanted to be humble but the other person considered you as rude? Then there were situations when your spouse or boss misinterpreted your communication. The message that they understood was exactly opposite to what you had communicated.

Did you ever ponder over such situations? Why were you unable to communicate your message exactly in the manner you wanted to? Well, this is because our listeners create barriers which prevent us from communicating effectively. Nevertheless, will you believe that we ourselves create barriers for ourselves? Yes, it is funny but true, most of the time we create barriers for ourselves. This book will help you understand all those situations that act as barriers for effective communication. Then there are individual perceptions, which further complicate the whole process. Everybody communicates in one way or the other. However, very few know how to put the message across.

Hold on for a minute. Are you sure, you need a book to get your message across? If you answer is “Yes! I do”, then please start reading. This book will help you to get your message across clearly, whether you are communicating with someone in person or making a presentation. Why My Horse Doesn’t Listen will help you to communicate effectively in all spheres of your life, such as:

H: Communicating at Home
O: Communicating at Office
R: Communicating with Relatives
S: Communicating with Seniors, Subordinates & Spouse
E: Communicating with the External world

Readers will notice that throughout this book I have used masculine gender while addressing an individual. It is my humble request to all the readers; please do not consider it as gender discrimination. It is done for the ease of writing. The concepts mentioned in this book are equally useful for both men and women.

VIVEK MEHROTRA
A – 6, GOYAL PLAZA, JUDGES BUNGALOWS ROAD,
VASTRAPUR, AHMEDABAD 380015
vivekmehrotra@rediffmail.com


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